0808 8020 400

A FREE confidential helpline for
parents and carers throughout NI.
If you need us, we’re here.

0808 8020 400

A FREE confidential helpline for
parents and carers throughout NI.
If you need us, we’re here.

Every parent will feel valued, respected and nurtured on every call and are encouraged to both spend time connecting with their children and treating themselves with care and compassion.

IT’S OK TO
ASK FOR HELP

OUR HELPLINES ARE OPEN

Mon – Thurs 9am – 9pm
Fri 9am – 5pm
Sat 9am – 1pm

Call 0808 8020 400

Calls are FREE from all UK landlines and mobiles

WHAT’S ON ?

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WEB CHAT

Available during normal service
opening hours

REQUEST
A CALL BACK

Calls are made from a withheld number

FACE TO FACE

We can offer up to 6 x 1:1 support
sessions tailored to your needs at
a location near you. Call us on
0808 8020 400 for more details

PARENTLINE
@CI-NI.ORG.UK

Drop us a message and we’ll get back
to you

PARENTLINE
REFERRAL

If you are a professional and wish to refer a parent you can now do this online. Members of the public are also welcome to self-refer

Referral Form

WHO WILL
ANSWER MY CALL?

All calls are answered by our dedicated and professional team of Parent Support Officers, who wholeheartedly believe in the importance of parenting. Parent Support Officers are prepared to expect questions on a huge range of issues. There are no silly questions when it comes to parenting!

WHAT CAN I EXPECT
FROM A CALL?

  • You will be asked what you want to talk about and what you need from the call.
  • You may be offered helpful resources or strategies to further support you.
  • You may be signposted to other community services if appropriate.
  • You may not have a question to ask, but simply need a space to feel heard and understood.

CONFIDENTIALITY

All personal information about parents, children and vulnerable adults is treated as confidential.

However, the exceptions to this is when there are concerns of

  • child abuse
  • suicide
  • serious crime
  • the taking of, making, distribution and possession of indecent or abuse images of a child

In these cases, ParentLine NI staff are obliged to pass on the information to Social Services or the relevant agency.

TESTIMONIALS

“I had no idea this support was available to Dads, now I know what I need to do to increase contact with my kids.”

Separated Dad

“It’s so comforting to know that I am not alone on this new parenting journey, thank you for making me feel like an individual again.”

Anonymous

“I always feel like I am in safe hands when I call ParentLine.”

Mum to twins under 5 years

TESTIMONIALS

“I had no idea this support was available to Dads, now I know what I need to do to increase contact with my kids.”

Separated Dad

“It’s so comforting to know that I am not alone on this new parenting journey, thank you for making me feel like an individual again.”

Anonymous

“I always feel like I am in safe hands when I call ParentLine.”

Mum to twins under 5 years

TELL US ABOUT
YOUR EXPERIENCE

We value your feedback on our service. If you wish to comment on our service or we could have done something better please tell us as we want to make sure we provide the best possible service to those who call Parentline NI. You can give feedback by email to: parentline@ci-ni.org.uk

TELL US ABOUT
YOUR EXPERIENCE

We value your feedback on our service. If you wish to comment on our service or we could have done something better please tell us as we want to make sure we provide the best possible service to those who call Parentline NI. You can give feedback by email to: parentline@ci-ni.org.uk